AI-Powered Customer Experience & Personalisation
From the archive
About the session
This talk looked at how artificial intelligence is being used to improve the customer experience and personalise online shopping. It featured Alan Gormley, CEO and Founder of Shopbox AI, Michelle Gunn, Head of Digital Trading & UX at schuh, and Nikola Dimic, Senior Mid Market Account Executive at Gorgias.
Ecommerce Scotland 2027
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Thursday 20MAY 2027
IMAX, Glasgow Science Centre
08:00 to 17:00
From £100 ex VAT