Retail's Secret Weapon: Integrating High Street Soul with Omnichannel Scale

Your physical stores are no longer just shops, they are your brand's biggest assets. This session dives into the culture shift required to merge High Street soul with digital scale, transforming locations into both efficient fulfilment centres and rich experience hubs. This session is packed full of strategies including: in-store experiences, digital ambassadors, clienteling, real-time stock, Click & Collect (used by 69% of shoppers), plus many more.