Conference Agenda
Thursday 14th March 2024
08:00 - 09:00
Pre-Event Networking
Check-in and collection of conference passes
Tea, coffee & mini Danish pastries
Networking & peer-to-peer learning
09:00 - 09:15
Welcome to Ecommerce Scotland
1. Event Welcome by Ann-Maree Morrison MBE
2. Scotland's Untapped Ecommerce Potential
09:15 - 10:00
Ecommerce Scaling
1. What do you need to Cross the Ecommerce Chasm in 2024?
2. Mastering the Art of Ecommerce Scaling
10:45 - 11:15
Morning Break (30 mins)
Tea, coffee & biscuits
Networking & peer-to-peer learning
Opportunity to ask speakers one-on-one questions
11:15 - 11:55
Ecommerce Automation
1. Optimising Your Tech Stack for Scalable Growth
2. The Automation Revolution: Pioneering Tools & Tactics
11:55 - 12:35
Customer Experience Automation
1. The Power of Customer Service Automation
2. Hyper-Personalisation: A Game-Changer for Conversion Rates & Customer Retention
12:35 - 13:35
Lunch Break (1 hour)
Light buffet lunch served with fruit juice & water
Networking & peer-to-peer learning
Opportunity to ask speakers one-on-one questions
Access to over 400 Glasgow Science Centre exhibits
14:35 - 15:15
Evolving Retail
1. Delivering Exceptional Online Customer Experiences
2. The Convergence of B2B/D2C: Challenges & Opportunities
15:15 - 15:45
Afternoon Break (30 mins)
Tea, coffee & biscuits
Networking & peer-to-peer learning
Opportunity to ask speakers one-on-one questions
17:00 - 17:30
Bringing it all together
1. What's Next for UK Ecommerce?
2. Introducing the New/Improved Ecommerce Club & Event Close
17:30 - 18:00